CRASS Cubicle Contest

“You are number one!” Team Leader Sybil Kibble tells new part-time Collections Representative, Robbie Hurlbutt.

“I know,” Robbie smirks.

“No, I mean you made the top of our production metrics. Good job, keep doubling down on debtors and you will do well here at CRASS.”

Robbie flashes a thumbs up to Sybil and swings back around to his cubicle.

“Ding.” Everybody gets the same email.

From: “Mack. E. Avelli” [bigmack@crass-llc.con]

To: “CRASS Corporate Listserv” [all-crass-l@crass-llc.con]

Friday, October 25, 2019

Subject: Cubicle Decoration Contest

We here at CRASS care about employee stress. Therefore I, as your polite and tenderhearted Chief Executive Officer, am extending an entire thirty minutes (:30) to participate in the company cubicle contest (CCC). Be creative in decorating your cubicles and have fun! You are not required to use your lunch for this event, but we encourage you because time is money!

The winner will be selected by our very own art director, the lovely and talented Dorian James on Halloween Day.

The prize will be a trophy to display in your office. Have a spooky good time!

Regards,

Mr. Mack E. Avelli

CRASS Chief Executive Officer

The collectors get to work making calls and decorating their cubicles. Robbie Hurlbutt, a local Elvis impersonator best known for an Internet meme featuring a scowling lady unhappy with his nursing home performance, covers his cube with Elvis record covers. Dale Davis covers his walls with ghouls and goblins. Sybil Kibble covers her supervisor cubicle with devil dogs.

It is a cold, windy Halloween day in Kankakee and it is starting to rain. “If you don’t like the weather here in the Midwest, wait five minutes,” Dale jokes to Sybil.

“Eeep!” The email all of CRASS has been waiting for comes in.

“Who changed our notification sound to a wild eep?” Robbie asks.

“That was probably Dorian,” Sybil sighs.

From: “Dorian James” [dorian@crass-llc.con]

To: “CRASS Corporate Listserv” [all-crass-l@crass-llc.con]

Thursday, October 31, 2019

Subject: Cubicle Decoration Contest Winners and Losers

Sybil: Your design lacks thought and maturity. It is not what we are looking for.

Dale: There is no art development and it basically reads like a rather puerile joke.

Tara: You are obviously a 13 year old drama queen…Grow up little girl.

Mack: Several of us discussed your design and did not like it. Not everyone likes what I make. It is not personal.

Mike: You need to get used to the fact that not everyone is going to like your work and move on.

Robbie: That is the best design I have ever seen. I love Elvis. You are my winner.

R,

Mister Dorian James

Art Director Extraordinaire

Credit Recovery Associates

The staff is upset with valid reason…except for Robbie. He is smiling away, taking calls and collecting his Form 4s from all the bonuses he gets from not accepting less than double what the debtors can afford to pay. Robbie is grinning ear to ear and cannot wait to rub his trophy in to the entire staff after he receives it.

Robbie continues to successfully make one call after another, when he gets a wide-eyed visitor.

“Hey there, fella!” an upright, confident Dorian James chants to Robbie as he is very happy to see him.

“Oh hey man! Thanks for picking me! Better than picking my nose ya know.”

Awkward silence ensues.

“That was a joke, ya know,” Robbie says nervously.

“Oh sweetheart, I am here to present you with your award.”

“Thanks, man!” Robbie says as he accepts his tiny, gold-tinted trophy.

“Oh, thank you honey. Not a problem at ALL! Hey Robbie, what ya doin’ after work? I think ya kinda cute and wanna take my number one man to dinner!”

“Wait, what?” a confused Robbie asks.

“Yeah cutie! I love your Elvis hair and your clothes! Let’s go out and do karaoke or something!”

“No way man. I quit!” An infuriated Robbie storms off the job and out the building.

Dorian feels crushed by the rejection.

“How does it feel to get rejected, huh Dorian?”

“Yeah you little reject! Now start walking in our shoes.” Sybil says to a beleaguered Dorian.

The staff all begin to laugh at Dorian and make their ways home. It is the end of a long, scary, stressful workday.

Happy Halloween!

I Wanna Speak To The Manager

“We need to increase our bottom line,” CRASS CEO Mack E. Avelli tells his entire staff in the board room.

“Size matters.”

Laughter fills the entire room.

“Our budget is only so big and we need to increase our revenue to exceed expenses. We could only give so much to the Optimal Club last year and we had to shortchange the Kankakee Medicine Pronouncing Competition, even though we had already committed. We need good ideas, only the best.

Dale raises his hand.

“I know. I have a really good idea. How about we do things the Dale way this year…”

Mr. Avelli sighs.

“No just listen up. I’m worth your time. How about we spend less money on charity? That way we will have more money for the things we need. It all makes sense. We can do things the way we have been doing them, or we can do things the Dale way.”

“That’s enough Dale. We need to look good for the community. Image is everything. Who will go next?”

“Maybe we can hire more people to cut back on overtime? I am swamped with purchase requests!” Linda Stay says.

“Nice idea, but work faster,” Mr. Avelli snarks.

Sybil raises her hand.

“Sybil Kibble! What is YOUR grand idea?”

“I know. How about we call up and say we are “Kristy” from Management. Ask the debtor to call us back. We have no Kristy working here. Block caller ID so the suckers will not know it is us!”

“Great idea Sybil! Change all scripts immediately and don’t forget to double down on every call, everybody!”

The collectors get to work.

Calls come in.

“I would like to talk to Crispy?”

“Crisco called. Hahahaha.”

“Is the Cisco kid? My router is stuck. Can you fix it?

“Yeah I hear I won a free trip to Frisco. When do I go?”

More calls roll in.

“Yeah I heard a manager called me. I wanna speak to the manager. This is Karen.”

Team Leader Sybil Kibble cannot keep up with the call volume. The Collections Representatives keep transferring all their calls to her because they keep asking for a manager. After all, the messages stated a manager called for them! 

The phone system shuts down due to Denial of Service, in other words a system overload.

“What are we going to do?” CRASS CEO Mack E. Avelli asks Sybil Kibble in her office.

“Act more ethically next time?”

They share a laugh.”

“Carrier pigeons,” Mr. Avelli smirks.

It is CRASS business as usual.

Do It Yourself Mike

CRASS Maintenance Chief and Building Manager Mikey Philips is a real do-it-yourselfer. In charge of security, maintenance, and all building operations, Mike wears many hats (not just fedoras). However, Mike has no problem ordering other people to do his work and often does the bare minimum to satisfy his job description, or less.

“Knock-knock. Hi Mike. It’s Clio from HR.”

“Come.”

“The ladies’ room garbage has been overflowing all day. This is an ongoing, systematic problem. Can you please look into it?”

“Do it yourself,” Mike tells Clio.

“You are in charge of building operations. Can you please look into it?”

“I am busy, do it yourself.”

Clio walks away and Mike picks up a newspaper.

A loud pound is heard on Mike’s door. Mike grumbles and crumples his paper.

“Who goes there?”

“Tara Bull from Accounts Receivable. I need to speak with you.”

Tara opens the door.

“Yes.”

“The vending machines in the breakroom have been busted for two weeks. Get on it.”

“Do it yourself,” Mike tells Ms. Bull.

“What is the status of my request I put in two weeks ago? I sent you three emails.”

“Can you do it? I am busy, got running around to do.”

Tara storms out.

Mike logs onto the DullerImage web site to order some essential snake oils and some dehydrated water, however his credit card is declined. “NSF, why is that?” Mike logs onto his Last Bank of Kankakee account and discovers he was not paid today.

Mike calls up Mr. Mack E. Avelli, CRASS CEO, to complain.

“Yes, hello. I just found out I did not get paid today. It is Friday. Why not?”

“I can pay you but you have to work to get money first. Want a way to earn money? Do it yourself, Mike.”

Where There’s Smokey…

“Since that party last week in the break room set the sprinkler system off, the ventilation system is all jacked up. We need to do some work ‘round here and move some people”, CRASS Maintenance Manager Mikey Philips tells Collections Team Lead Sybil Kibble.

Head-pounding bangs and fart-like drills are heard, making it hard to get calls made. A smoke-like, horse-manure stench emerges from a cubicle near Sybil’s. Sybil gets up to investigate.

“Smokey? Why are you smoking? Go outside. I do not want to smell that.”

“Oh, they moved me due to the construction going on. I sit near you now. Nice boots, Ms. Kibble!”

“Get on the phones and put your butt out now!”

Sybil walks away and reads the posted sign: “CONSTRUTION – WATCH YOU’RE STEP”

“Yeah, they construe things around here: spelling and grammar!” Sybil wisecracks and steps back to her cube.

Sybil calls a few debtors and logs off the autodialer. The poopy stench continues to waft her way. Sybil clogs her way over to Smokey again.

“Smokey? You have not made a single call!”

“Oh, just one more puff!”

“Get to work! This is a verbal warning!” Sybil sternly tells Smokey.

Sybil grimaces at the loud pounding and drilling, as well as the tobacco clouds eminating from Smokey’s cube. She logs onto her autodialer and collects more debts from her clients’ numbers.

After a particularly stressful escalated call, Sybil logs off the phones and puts her head down. Tired and hangry, she smells the crappy smoke. “I bet she is still horsing around.”

Sybil approaches Smokey, who is slouched down in her chair, her ear in her mobile phone. She is clearly not calling her debtors! 

“That’s the witch. Blonde hair, reading glasses, black and white outfit with heeled boots.”

“Come into my office, NOW!” Sybil orders Smokey.

“No! I do what I want!” Smokey shouts at Sybil and continues her mobile phone conversation.

Sybil storms over to her cube to devise a plan. 

Smokey leaves for lunch, and to buy more cigarettes.

Sybil goes to Smokey’s cube and takes her ashtrays, goes out back and tosses them into the dumpster. She thoroughly checks her cubicle for any other ashtrays. Sybil then takes her trashcan and moves it to her own cubicle, stopping to dump any butts onto Smokey’s desk. “Since she is not doing any work, she does not need this, hahaha.” Sybil hides the trashcan behind her desk. Sybil then takes all the cups out of the break room and hides them in her cubicle, in case Smokey wants to use them for her butts.

Smokey returns for “work” and plops her bum down in her chair. “Dang, where my ashtray go?”

Smokey begins to pace around the office. She looks up and down the office for an ashtray.

“Dale,  handsome fella, got an ashtray?”

“Nope. Do some work.”

“Linda, got an ashtray, my sweet friend?”

“No!”

“Mikey! Hey my cool dude! Got an ashtray?”

“I am trying to do some work here.”

Smokey spends the entire day pacing around the office bothering people.

“Hey Smokey!”

“Mr. Avelli! Oh, Mack, you look so handsome! Hey, do you have a—“

“Yes, I have your termination papers right here. Now go clean out your desk. You’re fired. You have thirty minutes to gather your belongings. We will mail your final paycheck, minus today’s payday as you did not do any work.”

Major CRASS Announcement!

1 April 2019

Mack E. Avelli
Chief Executive Officer
CRASS, LLC
7800 Beverly Blvd
Kankakee, IL 60901
(815) 555-MACK

Re: Money Giveaway!

Kankakee, Illinois’ Credit Recovery Associates, (CRASS), LLC is pleased to announce its first annual money giveaway. Its associates will randomly call debtors and give away money instead of asking for them to pay it.

“We here at CRASS would like to give back instead of taking. It makes us feel good to do that.” says CRASS Chief Executive Officer Mack E. Avelli in a statement.

He would also like to wish everyone a Happy April Fool’s Day. Gotcha!

Sybil Auctions Herself Off

“La di da di daaaaa…” Sybil sings poorly as she logs off the autodialer. She has racked up yet another commission and is in a great mood. “Are you going to help out in the Guys N Gals auction, Sybil?” Clio asks as she hands Ms. Kibble a flyer.

“What’s that about, Clio?” Sybil asks.

“Oh, our Glee Committee came up with it to benefit the Kankakee School District Square Dancing Club. We auction off some of our employees to each other. It is for a great cause. Read the flyer.”

“Hot dog! I’ll be there! Sign me up! Can I go first?” Sybil squeaks.

“We will see. It starts today at 3:30. Employees who volunteer get an hour off,” Clio tells Sybil.

Sybil tosses aside the flyer and pours herself a bowl of dog food for lunch.

A little before 3:30 PM, the CRASS conference room begins to fill. CRASS CEO Mack E. Avelli walks over to the podium and adjusts the microphone.

“Today marks the first annual Guys N Gals auction here at CRASS. Each one of you has an 8.5 by 11 inch piece of card stock with a number printed on one side. When our Accounting Manager, Konrad Teirant calls out a bid, you interested bidders hold up your card. Our first person up for bid is the ever enthusiastic Ms. Sybil Kibble!”

Sybil silently hopes to herself that the ever so suave Dorian wins her.

“Who would like to bid first? Can I get $25?”

The ever so slovenly Dale Davis holds up his card.

Sybil dies a bit inside.

“Can we get $50?”

Mikey Philips from Maintenance holds up his card.

Sybil frowns a bit more.

“Good, we have a couple bids. Let’s get a bidding war going. This is for a great cause. Kankakee Schools, guys. Let’s get $100.00.”

Dale holds up his bid card.

“Great. Can we get “$200?”

Mikey holds up his number.

“How about $400?”

Awkward silence passes for a few seconds.

“$400 going once.”

Sybil gets really nervous, thinking she will have to go home with Mikey. Sybil bites her nails.

“$400 going twice.”

Sybil’s anxiety turns to anger. This totally did not turn out the way she expected. Sybil starts visibly shaking.

“Aaaaand—“

Dorian’s card goes up.

“Great! We have $800.00 now.”

Sybil’s heart beats with excitement. Maybe she will get her date with Dorian at last! Now he has to keep the highest bid!

“$800 going once.”

A smirk begins to form across Dorian’s face.

“$800 going twice.”

Dorian’s smirk widens.

“SOLD!”

“One service worker won by Dorian James! Now Sybil, I am certain you will enjoy doing everything Dorian tells you. Have fun!”

“What? SER-vice? I thought this was a date auction!” Sybil screams.

“This is a service auction, and it is for a great cause, run by the Guys N Gals Glee Club. Now you guys go have fun!” Mr. Avelli tells Sybil.

“I need you to clean my monitor, rearrange my filing system and scrub my fish tank. I am going to keep you busy!” Dorian tells a disappointed Sybil as the two work their way out the door.