While on her break from a particularly demanding — but successful — day at Credit Recovery Associates, LLC (CRASS), Lead Collections Representative Sybil Kibble takes a break from her usual dog food lunch to check out the online news.
Sybil logs off the autodialer, sets down her headset, and logs into the daily Kankakee newspaper’s web site. A new article catches Sybil’s eye immediately:
“Step up your lawn mowing game with a new, AutonaMower by SteppinUp Technologies! Make your neighbors jealous by being the first person on the block to own the new AutonaMower! Feel the power of its remote control technology while you set it to mow your lawn, walk away, and forget it! Never has been mowing your lawn been so easy! Now, the Joneses can keep up with you!”
Sybil was hooked.
“Break time is over. Get back to work!” Tara Bull growled. I should not have to babysit you.
Sybil slithered back into her seat and logged into the autodialer.
As soon as Sybil made her last collection that day (and she made sure to double down on the debtor, raking in that commission), Sybil slammed down her headset and peeled out the CRASS parking lot. Off to the Buckethead’s Hardware in Bradley she went!
Sybil walks into Buckethead’s and looks around. “Welcome to Buckethead’s, where we save you money!” said Samantha, a bright eyed, bushy blonde wearing a green shirt.
“I like the sound of that!” squeals Sybil as they skip back to the lawn and garden department.
“Tony will be able to assist you” Samantha says and walks away.
“Hey Tony, I need a lawnmower that mows the lawn for you.”
“Ha, well we just got those in. They are pretty cool. We have this one operated by remote control. It hooks into your smartphone and even tells time. And then, for just 40.00 more, we have the deluxe model that has a built in radio! It even has a cupholder!”
“Hey Tony, they’re great.” Tony rolls his eyes slightly.
“However, I am not looking to spend a lot. Just gimme the cheapest model.”
“Oh-kay. We have in our economy section the AutonaMower. It mows the lawn for you. It’s our only gas model on the floor and it is on sale. $299.99”
“I’ll take it.” Sybil can barely contain her excitement. She checks out and heads home to Kankakee.
Sybil finishes up her bowl of dog food for dinner and cannot wait to unbox her new toy. She is so excited, she skips her Milk Bone for dessert.
Out to her oh-so-slightly overgrown, manicured lawn she heads. Sybil opens the box. “Instructions? Who needs these?” Sybil chucks the manual in the trash.
Now, how do I turn this thing on? Sybil starts pressing buttons. “Crap.”
“Hey Tony?” Sybil says on her cell phone, on speaker so all the neighbours can hear.
“My lawn mower is not working.”
“Did you try putting batteries in the remote?” Tony asks.
“Oh. Nevermind.” Sybil presses the end key on her phone.
Sybil puts the included two AA batteries into the remote and presses the start key. The remote is programmed and ready to go. However the lawnmower is not. It does not even turn on!
Sybil screams out a string of expletives.
Clouds roll in. As people say in the Midwest, if you do not like the weather, wait five minutes.
It begins to pour.
Sybil gets so infurated that she packs up the AutonaMower, grabs the instruction manual out of the garbage, stuffs it in the box and heads back to Bucketheads in Bradley.
Sybil struts in and straight to Lawn ‘N Garden. “Tony, you sold me a broken model. This thing is crap, your store is crap and you are crap.” She slams it on the floor.
“Did you put gas in it?” Tony asks.
“Ohhhh, grrrrreat.” Sybil says.
Tony laughs and rolls his eyes. It is all he can do after a long day of putting up with customers like Sybil.