Kankakee bill collector and dog-food enthusiast Sybil Kibble helped her ma JoAnn create a Fakebook account. Next, she is going to help her make one of them FaceCalls so she can bug people about her school-bus parts collection and her squirrel-watching adventures.
CRASS Debt Collector Dale Davis is all by his lonesome in his Kankakee apartment, wishing his boss Sybil Kibble would come there to kiss him, so they could get married and make dollars and cents together.
“I’m worth your time.”
– Dale Francis Davis
“Dorian, are you some kind of demon?” Sybil asks the CRASS Art Director, Mr. Dorian Daniel James.
“Um, sure,” Dorian replies out the side of his mouth, as he cares a metric tonne more about his project than the Lead Debt Collector, Sybil Kibble.
“I keep trying to email you, sweetie, about the Annual CRASS ReTreat. However this Mailer-Daemon guy replies instead.”
“Is this to be an empathy test?” a booming, dark haired Chief Executive Officer Mack E. Avelli asks the two bickering.
“I have no empathy and neither does she,” an mildly annoyed Dorian states plainly.
“Good. That is the kind of CRASS people we need. Be sure to attend that retreat in Chicago you guys. No blocking each other, per company policy. We need to increase production and team building.”
The two sigh and part ways, not looking forward to working on their day off.
Bourbonnais cinema clerk, neckbeard, and communal narcissist Damien Hurlbutt is busy tapping away at his rattly keyboard atop a plastic box to make it extra rattly, inside his Bourbonnais neckbeard-nest. His lone wall decoration, a framed photograph of his brother Robbie singing “Burnin’ Love” in the shower as he washes his black mutton chops, sways on its crooked angle.
“Ding!” Damien Ulysses Hurlbutt’s computer sounds.
“Oh boy, oh boy, oh boy!” an excited Damien replies as he logs off his favorite Men’s Rights Activist subreaditt, The Brown Pill, to check his email:
Friday, September 4, 2020
Subject: Re: broke up with Rachel
Yes I remember you. We were married, maybe you forgot? I am having a problem with my butt. No matter what I do to clean it, my derriere still stinks.
I live in Natick, Mass now.
Damien immediately replies to the woman he once called “Grimace” out of pure, narcissistic rage, now changing his tune:
To: “Lori T. Brown” [OhLorT16@fmail.cannes]
From: “Damien U. Hurlbutt” [email@example.com]
Friday, September 4, 2020
Subject: Re: Re: broke up with Rachel
Hey honey puddin! I sure miss seeing your beautiful body and brown puppy-dog eyes.
I know Chicago has the best proctologist around, Dr. Keyhoe Keyster. I used to get my high colonics there! Meet me Monday on the train in Chicago and I will drive up to Bourbonnais, with a present for you. It will be a huge surprise!
Lori agrees, to Damien’s selfish delight. He hops aboard his PeeATon bike which his mother PJ regifted him for his August 10th birthday, hoping to lose some weight in his rushed attempt to impress his former wife.
“Today is Monday, September 7th. Are you CRASS people ready to have fun?” a grinning Mack. E. Avelli asks the crowd full of relucant employees.
“I cant’t hear you!” the wannabe MC projects into the microphone atop the podium.
A slow clap emerges.
“Now, that’s the spirit. Today’s retreat is designed to help increase team-building while lowering empathy. We do not care about our debtors, right? The more money you collect, the more you make. Double down on debt for more money for you, and more money for us. Now let’s all gather into teams to form a human pyramid. Sybil, pair up with Dorian Dale with Nando, Tara with Michael…” Mr. Avelli says as he pairs up his bored subordinates.
After a long tired day, Sybil is dying for a dish of dog food and a coffee. She heads over to the Buckstars on LaSalle Street in her white Chrysler LeBaron. As she sits at a table toward the front of the cafe, in walks Damien Hurlbutt, sporting his usual goofy stride.
“Oh boy, I really have to peepee.”
Damien heads toward the all-genders washroom, but is stopped short by a barista.
“You need to wear a mask to come in the cafe.”
“I know, I know, I am just stopping for a minute.” Damien says as he tries to head to the washroom.
“No mask, no service.”
“I know, I know, I know,” Damien replies, refusing to wear a mask.
Three baristas haul out the petulant Damien, kicking and screaming obscenities and narcississtic nonsense:
“9/11 was an inside job! The moon landing was a hoax!”. Sybil and Lori just stand there giggling, sipping on their iced doublehsot espressos.
Has Credit Recovery Associates (CRASS) been interrupting your dinner? Try these lines on the callers (please do not tell Sybil Kibble).
10. Rickroll them over the phone.
9. Tell the caller that they make you feel like dancin’ every time they call, then hang up.
8. Ask the caller if he or she would like to take a survey.
7. When the collector tried to increase your payment amount, tell him or her you will go double or nothing, depending on whether or not you win the lottery jackpot.
6. Tell the collector to “please hold for the next representative.” Bonus points if you hum some on-hold music.
5. Tell them you cannot pay because you just got butt implants and they were really expensive.
4. Ask them if they accept pennies.
3. Reply as if you were reading from a script.
2. Play a commercial for a local car dealer or furniture store over the phone.
1. Tell them you will pay in full, then hang up right before they go to collect your payment information.
“We Are CRASS” is the corporate slogan for Kankakee debt-collection firm Credit Recovery Associates (CRASS), LLC.
CRASS CEO Mack E. Avelli loves to find new ways to make money for the company. Because he is running out of fresh ideas, he decides to hold a meeting with the entire staff.
“Anything to get some time off the phones, eh?” Dale Davis giggles to Linda Stay, as they walk into the room. Sybil is seated in front with a cheesy grin on her face. Art Director and Sybil Kibble’s number-one crush Dorian James is slumped in the very back row, hand running through his wavy, auburn hair. Sybil stares at her crush, who has made it clear to her many times he is not interested, and prefers the company of men. Accounts Receivable Chief Tara Bull is seated upright and uptight near Lead Debt Collector Sybil Kibble. Mikey Philips works his way into the room, along with Konrad Teirant, who is tired from having to resolve a conflict last night at his megaplex.
Mr. Avelli makes his presence in the room and the chatter subsides, eyes on the CEO.
“Good morning. It is 11:00. We have an hour to come up with the best ways to maximize revenue for our facility. The most creative ideas will be chosen. Give me your best and brightest ways to bring more income to our company. Who will go first?”
Sybil’s arm darts up.
“I’ve got an idea,” Sybil exclaims.
“We can advertise,” Dale suggests.
“Not a bad idea. Advertising takes out of our bottom line and can take away from our profits if it does not provide a return on investment. Who else has an idea?”
“Oohh, oooh!” Sybil gasps as she gets more excited about her idea.
“We can go on the news and talk about our services. Some companies use a public relations firm to pitch advertising stories as news. It might be a lot cheaper than advertising.” Tara Bull mentions.
“That is considered yellow journalism and thus unethical…not a bad idea. I will consider it.”
“Pick me, pick me!”
“Yes, Sybil…” Mack sighs to Ms. Kibble.
“I have an idea that will certainly make us money! Since we are debt collectors and we mail people collections letters that people just throw out, why don’t we disguise the Dunning letters as checks and people will open them instead!”
“That’s brilliant! Why didn’t I think of that before?” Mack E. Avelli boasts as he thanks Sybil for her idea.
The letters, which were designed by the CRASS Art Department have been mailed out to the debtors.
Calls come in, but not the ones Sybil was expecting.
“Hi Sybil? Yes, I’d like to order a pizza.”
“Is this Credit Recovery? I heard you were offering me some money! I am sure broke and can use it!”
“I like blondes. Are you single?”
Unbeknownst to Sybil, her name and photo were used on the letters! Leave it to her rival and crush, Dorian James, to pull a fancy trick like that.
Maybe disguising collections letters as checks is not such a great idea, after all.
Sybil goes home and drowns her troubles in a big bowl of Alpo.
A visitor to the official Credit Recovery Associates (CRASS) page on Facebook was such a fan, they decided to act just like Kankakee pyramid schemers Leona and Doris Krabalsky!
“We need to increase our bottom line,” CRASS CEO Mack E. Avelli tells his entire staff in the board room.
Laughter fills the entire room.
“Our budget is only so big and we need to increase our revenue to exceed expenses. We could only give so much to the Optimal Club last year and we had to shortchange the Kankakee Medicine Pronouncing Competition, even though we had already committed. We need good ideas, only the best.
Dale raises his hand.
“I know. I have a really good idea. How about we do things the Dale way this year…”
Mr. Avelli sighs.
“No just listen up. I’m worth your time. How about we spend less money on charity? That way we will have more money for the things we need. It all makes sense. We can do things the way we have been doing them, or we can do things the Dale way.”
“That’s enough Dale. We need to look good for the community. Image is everything. Who will go next?”
“Maybe we can hire more people to cut back on overtime? I am swamped with purchase requests!” Linda Stay says.
“Nice idea, but work faster,” Mr. Avelli snarks.
Sybil raises her hand.
“Sybil Kibble! What is YOUR grand idea?”
“I know. How about we call up and say we are “Kristy” from Management. Ask the debtor to call us back. We have no Kristy working here. Block caller ID so the suckers will not know it is us!”
“Great idea Sybil! Change all scripts immediately and don’t forget to double down on every call, everybody!”
The collectors get to work.
Calls come in.
“I would like to talk to Crispy?”
“Crisco called. Hahahaha.”
“Is the Cisco kid? My router is stuck. Can you fix it?
“Yeah I hear I won a free trip to Frisco. When do I go?”
More calls roll in.
“Yeah I heard a manager called me. I wanna speak to the manager. This is Karen.”
Team Leader Sybil Kibble cannot keep up with the call volume. The Collections Representatives keep transferring all their calls to her because they keep asking for a manager. After all, the messages stated a manager called for them!
The phone system shuts down due to Denial of Service, in other words a system overload.
“What are we going to do?” CRASS CEO Mack E. Avelli asks Sybil Kibble in her office.
“Act more ethically next time?”
They share a laugh.”
“Carrier pigeons,” Mr. Avelli smirks.
It is CRASS business as usual.
“Get back in the kitchen, this pot is about to boil over!” Madeline Topolla-Teirant calls out to her husband, Konrad “Kon” Teirant who is reading the CRASS company ledger in the washroom.
Kon washes his hands, flicks the water on the floor (a trick he had learned from Teirant Cinema-13 clerk Damien Hurlbutt) and struts into the kitchen. He sets the ledger atop a shelf in the cupboard.
“Madeline, I can do this myself. No need to tell me how to cook. Go on and watch the kiddos.” Konrad gestures Madeline to leave the room.
Konrad stirs the pot of his turkey soup. He made sure to put in loads of veggies because they cost less than turkey. Konrad hears a loud banshee-esque squeal come from the living room and dashes out.
“Bratley? What are you doing?” Konrad walks over to him.
“Waaaaaaaaaah! I want my toys!”
Konrad yells at Bratley because he has little patience for children. He only had them because he can. He usually leaves the parenting to his wife Madeline because he would rather make money. Meanwhile chaos unfolds in the kitchen.
Chanel # 5 and * climb up the kitchen counters, tear up the CRASS ledger into a confetti mess and put the flakes into the soup like they are special spices. They hear their daddy coming so the close the cover of the book back up and place it back on the cupboard shelf so they do not get in trouble.
“I told you kids not to play on the kitchen counters! Now go do your homework or you are going to bed without any supper!”
Kon begins stirring the pot.
The next morning, all of CRASS is sent a company email to announce the new CRASS initiave:
From: Teirant, Konrad (firstname.lastname@example.org)
To: CRASS, LLC (email@example.com)
Subject: Food for everyone!
Dear CRASS employees:
It is with great pleasure I announce the newest CRASS publicity initiave: Triple down on each call to raise money for the new CRASS Stage! If we raise enough money to name the Kankakee Senior Center stage after us, we can help promote CRASS, LLC as a community leader.
To help celebrate our new publicity effort, I brought in turkey soup, enough for everybody this time! Enjoy! Be sure to only log off during your designated 15 minute breaks to enjoy my cooking.
Most importantly, remember to ask each debtor for three times what they can afford to pay! Submit a Form 5 for each triple-down. Each bonus will go toward the stage-naming initiative to make CRASS look good, instead of your paycheck. You do want to keep your job, right?
“Want some soup?” Dale asks Sybil. “I’ll spoon feed it to you,” a hopeful Dale says with a grin.
“Go away, Dale. I have work to do,” Sybil snarks as she downs a dog biscuit at her desk.
Dale slurps his soup at his desk before he logs onto the autodialer.
Operations Manager Mike Philps helps himself to two bowls while he watches the collectors stress out over asking for three times what the debtors can afford.
“Why aren’t these folks making production?” a stern Tara Bull asks Sybil Kibble as Tara sips some greasy turkey soup.
“I will keep on pushing for those Triple Downs and Form 5s.” Sybil tells a beleagueured Tara.
Kon sits in his office surfing Fakebook Flat-Earth pages as well as the Qannon droppings. He feels his belly begin to rumble. “Must be a quake of this flat planet,” Kon says to himself as he gets up.
A line forms outside the CRASS washrooms. Tara Bull joins the queue. “Why are people taking so long?” Tara mumbles under her breath.
A stench wafts from the mens’ room. Konrad emerges.
“Did I do that?” Kon slyly asks. The lined-up employees giggle.
CRASS Chief Mack. E. Avelli walks over the the office of Mike Philips to order fixed the toilet Kon clogged.
Since Kon’s idea failed miserably, he took the rest of his greasy, tainted turkey soup to Teirant Cinema-13 to “treat” his employees there.
“Ooooh, thank ya boss! Well actually, I just constipated myself by eating six antacids in a row so I do not have to use the toitie all night!” a certain clerk named Damien Hurlbutt excitedly tells Kon.
“Thanks for the information. Enjoy and get to work.”
Damien drinks the soup right down.
“Puttt” goes Damien’s butt.
“Pardon me. Pheeeeeww!”
Damien’s stomach begins to grumble, really grumble. Damien gets up, ripping more farts as he walks and does the Scoot-And-Poot to blast as much gas he possibly can.
Konrad looks for Damien and he is not at the ticket counter.
“Where are you Damien? People are lining up and they need to buy their tickets. Imma gon fire you if you do not come back!”
A stench wafts from the men’s room.
Credit Recovery Associates, LLC (CRASS) Bill Collector Dale Davis sits in the company break-room corner, all by his lonesome, wishing his boss / crush Sybil Kibble would come join him. He never asked her, just assumed.
He cut his hair and shaved his moustache just for her. Oh darn.
What a CRASS idea!
Some Moran (yes that is their name) thought it might be a good idea to make it legal for bill collectors like the fictional Sybil Kibble text your phones to beg for money. Even if the debt is not really owed; since medical bills are notoriously incorrectly billed, these morons think they can spam your phone.
Oh and people have been thrown in jail over medical debt.
Nobody should do time because they have medical debt.
Here is a better idea for all you who hire those CRASS, LLC wannabes: How about asking the customer if they have additional insurance? Or and here is another no-brainer: how about billing primary and secondary insurances in the order the patient specified? Don’t know which goes first? I dunno, maybe try asking the patient. They just might tell you. Duh.
For choosing greed over empathy, I award these bill collectors and those who hire them Moron of the Week.