I Wanna Speak To The Manager

“We need to increase our bottom line,” CRASS CEO Mack E. Avelli tells his entire staff in the board room.

“Size matters.”

Laughter fills the entire room.

“Our budget is only so big and we need to increase our revenue to exceed expenses. We could only give so much to the Optimal Club last year and we had to shortchange the Kankakee Medicine Pronouncing Competition, even though we had already committed. We need good ideas, only the best.

Dale raises his hand.

“I know. I have a really good idea. How about we do things the Dale way this year…”

Mr. Avelli sighs.

“No just listen up. I’m worth your time. How about we spend less money on charity? That way we will have more money for the things we need. It all makes sense. We can do things the way we have been doing them, or we can do things the Dale way.”

“That’s enough Dale. We need to look good for the community. Image is everything. Who will go next?”

“Maybe we can hire more people to cut back on overtime? I am swamped with purchase requests!” Linda Stay says.

“Nice idea, but work faster,” Mr. Avelli snarks.

Sybil raises her hand.

“Sybil Kibble! What is YOUR grand idea?”

“I know. How about we call up and say we are “Kristy” from Management. Ask the debtor to call us back. We have no Kristy working here. Block caller ID so the suckers will not know it is us!”

“Great idea Sybil! Change all scripts immediately and don’t forget to double down on every call, everybody!”

The collectors get to work.

Calls come in.

“I would like to talk to Crispy?”

“Crisco called. Hahahaha.”

“Is the Cisco kid? My router is stuck. Can you fix it?

“Yeah I hear I won a free trip to Frisco. When do I go?”

More calls roll in.

“Yeah I heard a manager called me. I wanna speak to the manager. This is Karen.”

Team Leader Sybil Kibble cannot keep up with the call volume. The Collections Representatives keep transferring all their calls to her because they keep asking for a manager. After all, the messages stated a manager called for them! 

The phone system shuts down due to Denial of Service, in other words a system overload.

“What are we going to do?” CRASS CEO Mack E. Avelli asks Sybil Kibble in her office.

“Act more ethically next time?”

They share a laugh.”

“Carrier pigeons,” Mr. Avelli smirks.

It is CRASS business as usual.

She’s A Mad, Mad, Woman

Meet Madeline “Madwoman” Topolla-Teirant, wife of CRASS Accounting Chief Konrad “Kon Man” Teirant and mother to his kids.

Madeline met Konrad while drafting up his real estate deeds to ensure no other multiplexes can come to Kankakee. Human Resources Manager and Chief of Security at a low income housing complex, Madeline has a reputation for verbally abusing tenants. The superintendent calls her his “biggest asset”, however the tenants call her other things. Madeline gets her reputation as Madwoman for calling tenants “childish little girls”, literally pointing her fingers and telling them to do their own maintenance.

Madeline loves Nora Roberts novels and spends her free time away from her husband and children, sitting at the local bookstore reading. However, she never spends a penny, putting them all back on the store shelves after she finishes the endings.

Where There’s Smokey…

“Since that party last week in the break room set the sprinkler system off, the ventilation system is all jacked up. We need to do some work ‘round here and move some people”, CRASS Maintenance Manager Mikey Philips tells Collections Team Lead Sybil Kibble.

Head-pounding bangs and fart-like drills are heard, making it hard to get calls made. A smoke-like, horse-manure stench emerges from a cubicle near Sybil’s. Sybil gets up to investigate.

“Smokey? Why are you smoking? Go outside. I do not want to smell that.”

“Oh, they moved me due to the construction going on. I sit near you now. Nice boots, Ms. Kibble!”

“Get on the phones and put your butt out now!”

Sybil walks away and reads the posted sign: “CONSTRUTION – WATCH YOU’RE STEP”

“Yeah, they construe things around here: spelling and grammar!” Sybil wisecracks and steps back to her cube.

Sybil calls a few debtors and logs off the autodialer. The poopy stench continues to waft her way. Sybil clogs her way over to Smokey again.

“Smokey? You have not made a single call!”

“Oh, just one more puff!”

“Get to work! This is a verbal warning!” Sybil sternly tells Smokey.

Sybil grimaces at the loud pounding and drilling, as well as the tobacco clouds eminating from Smokey’s cube. She logs onto her autodialer and collects more debts from her clients’ numbers.

After a particularly stressful escalated call, Sybil logs off the phones and puts her head down. Tired and hangry, she smells the crappy smoke. “I bet she is still horsing around.”

Sybil approaches Smokey, who is slouched down in her chair, her ear in her mobile phone. She is clearly not calling her debtors! 

“That’s the witch. Blonde hair, reading glasses, black and white outfit with heeled boots.”

“Come into my office, NOW!” Sybil orders Smokey.

“No! I do what I want!” Smokey shouts at Sybil and continues her mobile phone conversation.

Sybil storms over to her cube to devise a plan. 

Smokey leaves for lunch, and to buy more cigarettes.

Sybil goes to Smokey’s cube and takes her ashtrays, goes out back and tosses them into the dumpster. She thoroughly checks her cubicle for any other ashtrays. Sybil then takes her trashcan and moves it to her own cubicle, stopping to dump any butts onto Smokey’s desk. “Since she is not doing any work, she does not need this, hahaha.” Sybil hides the trashcan behind her desk. Sybil then takes all the cups out of the break room and hides them in her cubicle, in case Smokey wants to use them for her butts.

Smokey returns for “work” and plops her bum down in her chair. “Dang, where my ashtray go?”

Smokey begins to pace around the office. She looks up and down the office for an ashtray.

“Dale,  handsome fella, got an ashtray?”

“Nope. Do some work.”

“Linda, got an ashtray, my sweet friend?”

“No!”

“Mikey! Hey my cool dude! Got an ashtray?”

“I am trying to do some work here.”

Smokey spends the entire day pacing around the office bothering people.

“Hey Smokey!”

“Mr. Avelli! Oh, Mack, you look so handsome! Hey, do you have a—“

“Yes, I have your termination papers right here. Now go clean out your desk. You’re fired. You have thirty minutes to gather your belongings. We will mail your final paycheck, minus today’s payday as you did not do any work.”

Major CRASS Announcement!

1 April 2019

Mack E. Avelli
Chief Executive Officer
CRASS, LLC
7800 Beverly Blvd
Kankakee, IL 60901
(815) 555-MACK

Re: Money Giveaway!

Kankakee, Illinois’ Credit Recovery Associates, (CRASS), LLC is pleased to announce its first annual money giveaway. Its associates will randomly call debtors and give away money instead of asking for them to pay it.

“We here at CRASS would like to give back instead of taking. It makes us feel good to do that.” says CRASS Chief Executive Officer Mack E. Avelli in a statement.

He would also like to wish everyone a Happy April Fool’s Day. Gotcha!