“We Are CRASS” is the corporate slogan for Kankakee debt-collection firm Credit Recovery Associates (CRASS), LLC.
CRASS CEO Mack E. Avelli loves to find new ways to make money for the company. Because he is running out of fresh ideas, he decides to hold a meeting with the entire staff.
“Anything to get some time off the phones, eh?” Dale Davis giggles to Linda Stay, as they walk into the room. Sybil is seated in front with a cheesy grin on her face. Art Director and Sybil Kibble’s number-one crush Dorian James is slumped in the very back row, hand running through his wavy, auburn hair. Sybil stares at her crush, who has made it clear to her many times he is not interested, and prefers the company of men. Accounts Receivable Chief Tara Bull is seated upright and uptight near Lead Debt Collector Sybil Kibble. Mikey Philips works his way into the room, along with Konrad Teirant, who is tired from having to resolve a conflict last night at his megaplex.
Mr. Avelli makes his presence in the room and the chatter subsides, eyes on the CEO.
“Good morning. It is 11:00. We have an hour to come up with the best ways to maximize revenue for our facility. The most creative ideas will be chosen. Give me your best and brightest ways to bring more income to our company. Who will go first?”
Sybil’s arm darts up.
“I’ve got an idea,” Sybil exclaims.
“We can advertise,” Dale suggests.
“Not a bad idea. Advertising takes out of our bottom line and can take away from our profits if it does not provide a return on investment. Who else has an idea?”
“Oohh, oooh!” Sybil gasps as she gets more excited about her idea.
“We can go on the news and talk about our services. Some companies use a public relations firm to pitch advertising stories as news. It might be a lot cheaper than advertising.” Tara Bull mentions.
“That is considered yellow journalism and thus unethical…not a bad idea. I will consider it.”
“Pick me, pick me!”
“Yes, Sybil…” Mack sighs to Ms. Kibble.
“I have an idea that will certainly make us money! Since we are debt collectors and we mail people collections letters that people just throw out, why don’t we disguise the Dunning letters as checks and people will open them instead!”
“That’s brilliant! Why didn’t I think of that before?” Mack E. Avelli boasts as he thanks Sybil for her idea.
The letters, which were designed by the CRASS Art Department have been mailed out to the debtors.
Calls come in, but not the ones Sybil was expecting.
“Hi Sybil? Yes, I’d like to order a pizza.”
“Is this Credit Recovery? I heard you were offering me some money! I am sure broke and can use it!”
“I like blondes. Are you single?”
Unbeknownst to Sybil, her name and photo were used on the letters! Leave it to her rival and crush, Dorian James, to pull a fancy trick like that.
Maybe disguising collections letters as checks is not such a great idea, after all.
Sybil goes home and drowns her troubles in a big bowl of Alpo.
“We need to increase our bottom line,” CRASS CEO Mack E. Avelli tells his entire staff in the board room.
Laughter fills the entire room.
“Our budget is only so big and we need to increase our revenue to exceed expenses. We could only give so much to the Optimal Club last year and we had to shortchange the Kankakee Medicine Pronouncing Competition, even though we had already committed. We need good ideas, only the best.
Dale raises his hand.
“I know. I have a really good idea. How about we do things the Dale way this year…”
Mr. Avelli sighs.
“No just listen up. I’m worth your time. How about we spend less money on charity? That way we will have more money for the things we need. It all makes sense. We can do things the way we have been doing them, or we can do things the Dale way.”
“That’s enough Dale. We need to look good for the community. Image is everything. Who will go next?”
“Maybe we can hire more people to cut back on overtime? I am swamped with purchase requests!” Linda Stay says.
“Nice idea, but work faster,” Mr. Avelli snarks.
Sybil raises her hand.
“Sybil Kibble! What is YOUR grand idea?”
“I know. How about we call up and say we are “Kristy” from Management. Ask the debtor to call us back. We have no Kristy working here. Block caller ID so the suckers will not know it is us!”
“Great idea Sybil! Change all scripts immediately and don’t forget to double down on every call, everybody!”
The collectors get to work.
Calls come in.
“I would like to talk to Crispy?”
“Crisco called. Hahahaha.”
“Is the Cisco kid? My router is stuck. Can you fix it?
“Yeah I hear I won a free trip to Frisco. When do I go?”
More calls roll in.
“Yeah I heard a manager called me. I wanna speak to the manager. This is Karen.”
Team Leader Sybil Kibble cannot keep up with the call volume. The Collections Representatives keep transferring all their calls to her because they keep asking for a manager. After all, the messages stated a manager called for them!
The phone system shuts down due to Denial of Service, in other words a system overload.
“What are we going to do?” CRASS CEO Mack E. Avelli asks Sybil Kibble in her office.
“Get back in the kitchen, this pot is about to boil over!” Madeline Topolla-Teirant calls out to her husband, Konrad “Kon” Teirant who is reading the CRASS company ledger in the washroom.
Kon washes his hands, flicks the water on the floor (a trick he had learned from Teirant Cinema-13 clerk Damien Hurlbutt) and struts into the kitchen. He sets the ledger atop a shelf in the cupboard.
“Madeline, I can do this myself. No need to tell me how to cook. Go on and watch the kiddos.” Konrad gestures Madeline to leave the room.
Konrad stirs the pot of his turkey soup. He made sure to put in loads of veggies because they cost less than turkey. Konrad hears a loud banshee-esque squeal come from the living room and dashes out.
“Bratley? What are you doing?” Konrad walks over to him.
“Waaaaaaaaaah! I want my toys!”
Konrad yells at Bratley because he has little patience for children. He only had them because he can. He usually leaves the parenting to his wife Madeline because he would rather make money. Meanwhile chaos unfolds in the kitchen.
Chanel # 5 and * climb up the kitchen counters, tear up the CRASS ledger into a confetti mess and put the flakes into the soup like they are special spices. They hear their daddy coming so the close the cover of the book back up and place it back on the cupboard shelf so they do not get in trouble.
“I told you kids not to play on the kitchen counters! Now go do your homework or you are going to bed without any supper!”
Kon begins stirring the pot.
The next morning, all of CRASS is sent a company email to announce the new CRASS initiave:
From: Teirant, Konrad (firstname.lastname@example.org)
To: CRASS, LLC (email@example.com)
Subject: Food for everyone!
Dear CRASS employees:
It is with great pleasure I announce the newest CRASS publicity initiave: Triple down on each call to raise money for the new CRASS Stage! If we raise enough money to name the Kankakee Senior Center stage after us, we can help promote CRASS, LLC as a community leader.
To help celebrate our new publicity effort, I brought in turkey soup, enough for everybody this time! Enjoy! Be sure to only log off during your designated 15 minute breaks to enjoy my cooking.
Most importantly, remember to ask each debtor for three times what they can afford to pay! Submit a Form 5 for each triple-down. Each bonus will go toward the stage-naming initiative to make CRASS look good, instead of your paycheck. You do want to keep your job, right?
“Want some soup?” Dale asks Sybil. “I’ll spoon feed it to you,” a hopeful Dale says with a grin.
“Go away, Dale. I have work to do,” Sybil snarks as she downs a dog biscuit at her desk.
Dale slurps his soup at his desk before he logs onto the autodialer.
Operations Manager Mike Philps helps himself to two bowls while he watches the collectors stress out over asking for three times what the debtors can afford.
“Why aren’t these folks making production?” a stern Tara Bull asks Sybil Kibble as Tara sips some greasy turkey soup.
“I will keep on pushing for those Triple Downs and Form 5s.” Sybil tells a beleagueured Tara.
Kon sits in his office surfing Fakebook Flat-Earth pages as well as the Qannon droppings. He feels his belly begin to rumble. “Must be a quake of this flat planet,” Kon says to himself as he gets up.
A line forms outside the CRASS washrooms. Tara Bull joins the queue. “Why are people taking so long?” Tara mumbles under her breath.
A stench wafts from the mens’ room. Konrad emerges.
“Did I do that?” Kon slyly asks. The lined-up employees giggle.
CRASS Chief Mack. E. Avelli walks over the the office of Mike Philips to order fixed the toilet Kon clogged.
Since Kon’s idea failed miserably, he took the rest of his greasy, tainted turkey soup to Teirant Cinema-13 to “treat” his employees there.
“Ooooh, thank ya boss! Well actually, I just constipated myself by eating six antacids in a row so I do not have to use the toitie all night!” a certain clerk named Damien Hurlbutt excitedly tells Kon.
“Thanks for the information. Enjoy and get to work.”
Damien drinks the soup right down.
“Puttt” goes Damien’s butt.
“Pardon me. Pheeeeeww!”
Damien’s stomach begins to grumble, really grumble. Damien gets up, ripping more farts as he walks and does the Scoot-And-Poot to blast as much gas he possibly can.
Konrad looks for Damien and he is not at the ticket counter.
“Where are you Damien? People are lining up and they need to buy their tickets. Imma gon fire you if you do not come back!”
Credit Recovery Associates, LLC (CRASS) Bill Collector Dale Davis sits in the company break-room corner, all by his lonesome, wishing his boss / crush Sybil Kibble would come join him. He never asked her, just assumed.
He cut his hair and shaved his moustache just for her. Oh darn.
Dale Francis Davis moved to Kankakee, IL from Snowflake, AZ to seek work after his relationship with Juli-Irma went sour.
His two year engagement with his dear poopiehead, and fellow Snowflake, Juli-Irma went downhill rather quickly when Miss Juli figured out dear Dale’s tablet and mobile telephone password, “password.” In a fit of jealous rage, she discovered that he had one contact other than his mother and his buddies from the town saloon, a Sybil Kibble, and blocked her promptly.
She then destroyed both devices by throwing them in the toilet, perplexed why they did not go down the bowl when she flushed.
A few days later, Dale hit the road to interview for his new position as a Collections Representative at Collections Recovery Associates (CRASS) in Kankakee, IL. He pulled out his new phone and confirmed the time. Today was the first day of the rest of his life. Dale thanked Ms. Sybil Kibble for the offer, shook her hand and gladly accepted the job.